Conversion rate optimization

More customers from the traffic you already pay for.

Lowering CAC isn't only about cheaper clicks. A better landing page can cut your cost per customer as much as a better bid. We test, measure and keep what wins.

From [[$X]]/mo

Signs you need it

What's included

Our process

Results

How we compare

FAQs

89

clients served

18

published case studies

2013

in business since

1

client at a time, so you get the founder

Is it time?

Signs you need conversion rate optimization help

Traffic doesn't turn into leads

Visitors arrive and leave without acting.

Landing pages are untested

Nothing has changed since launch.

Forms ask too much

Long forms put people off before they start.

Mobile converts worse

Phone visitors bounce far more than desktop.

Email stops at 'thanks'

There's no follow-up after someone signs up.

You can't see where people drop off

No heatmaps, recordings or funnel reports.

All in one

Everything included in our conversion rate optimization service

Research

  • Market analysis and customer auditing
  • Heatmaps and session recordings
  • Funnel and event tracking

Testing

  • A/B tests on headlines, offers and forms
  • Landing page builds
  • In-page analytics

Email

  • Email template design
  • Automated follow-up campaigns
  • Mailchimp, HubSpot and Constant Contact

Reporting

  • Conversion rate and CAC each month
  • Tracking and reporting parameters set up
  • A ranked list of next tests

What we do

What you get

Conversion research

Analytics, heatmaps and session recordings to find where visitors drop off.

A/B testing

Structured tests on headlines, offers, forms and page layouts.

Landing pages

Pages built for paid and organic traffic, tested against your current ones.

Forms and checkout

Fewer fields, clearer steps and fewer errors.

Lifecycle email

Follow-up sequences that turn leads into customers. We build campaigns in Mailchimp, Constant Contact, HubSpot or ActiveCampaign.

Our process

How a conversion rate optimization project runs

1

Research

Analytics review and a ranked list of test ideas.

2

Hypothesis

Agree what to test and why.

3

Test

Launch two or three tests at a time.

4

Learn

Keep winners, drop losers.

5

Repeat

Monthly report and the next round.

Proof

New Wave Radio: a 54% click-through rate from the top of Google

New Wave Music Radio has achieved the number one spot on Google and the number one spot in its radio genre, beating out the well-known SiriusXM radio station channel 33.

“

The hardworking team at Social Toothpaste consistently generates fresh leads and equips us with what we need to turn them into loyal customers.

— Sara C., Owner

What's included, and what isn't

Included

✓  Conversion research

✓  [[N]] tests a month

✓  Landing page builds

✓  Monthly report on conversion rate and CAC

Not included

–  Full website rebuilds (see Website Refresh)

From our services

What our CRO covers

Behavior analysis

Heatmaps, session recordings and conversion funnels show where visitors drop off.

A test path with goals

Early in the engagement we set a test path with measurable goals for revenue, loyalty and market share.

A/B and multivariate testing

Layout, proximity, color, form fields and journey paths, tested without changing your site's code.

Customer surveys

Direct feedback, plus speed, mobile and design fixes.

Email marketing

Strategy, segmentation, branded templates, A/B tests and reporting in Mailchimp, Constant Contact, HubSpot or ActiveCampaign.

Web analytics

From initial setup to advanced tracking and custom features.

54%

Click-through rate for New Wave Radio

21

Companies analyzed

30

Active email campaigns

99

Email template designs

Figures from our previous site.

12

Market analysis

16

Content auditing

10

Customer auditing

13

Event tracking

15

In-page analytics

18

Email marketing clients

14

Tracking and reporting parameters

Conversion rate results also influence ROI from every traffic source and campaign you run. Figures from our previous site.

We use some of the best software options for email marketing campaigns daily, including Mailchimp, HubSpot and Constant Contact. Our email template designs are built to be compliant, which improves deliverability and engagement.

From [[$X]]/mo

Every engagement starts with the free overlap audit, so you see the opportunity before you commit. [[Confirm contract terms.]]

Social ToothPaste vs. the alternatives

 

Doing it in-house

A typical large agency

Social ToothPaste

Who runs tests

Rarely anyone

A CRO specialist

The founder

Tied to ad spend

No

Sometimes

Yes, measured in CAC

Email included

Separate team

Separate retainer

Yes

Reporting

None

Test results

Conversion rate and CAC

Questions we get asked

How much traffic do I need for testing?

Roughly [[1,000]] conversions a month for fast tests. With less, we focus on bigger changes and longer tests.

Which tools do you use?

Google Analytics, heatmaps, session recordings and conversion funnels, with A/B and multivariate tests that run without changing your site's code.

How quickly will I see results?

The first test results usually arrive within [[4–6]] weeks.

Do you work on email?

Yes, lifecycle email is part of CRO. [[confirm]]

What does CRO include?

Research, A/B testing, landing pages and email follow-up, reported as conversion rate and CAC. The full list is above.

Who will I work with?

Jonathan Adam Barash, our founder, leads every project, and we work with only one client at a time. You won't be handed to a junior account manager.

How will I stay informed?

You get a shared project schedule with deadlines, a review step before anything goes live, and a monthly report. [[Confirm: weekly update call or email?]]

Do you outsource the work?

No. We do not outsource any of our SEO work, and the people you meet are the people who do the work.

We work with only one client at a time.

Start with the audit. It's free, it takes 60 seconds, and you'll see the waste before we ask you for anything.