Loyalty & rewards programs · Turn first-time customers into forever customers!
The cheapest customer is the one you already have. We design and run data-driven loyalty programs that bring first-time buyers back, so every dollar of acquisition spend goes further.
From [[$X]]
Signs you need it
What's included
Our process
Results
How we compare
FAQs
89
clients served
18
published case studies
2013
in business since
1
client at a time, so you get the founder
Is it time?
Repeat purchase rate is low.
Few sign-ups and fewer redemptions.
No idea whether members are worth more.
You keep paying to replace customers you lost.
All in one
What we do
Programme goals tied to repeat rate, LTV and CAC payback.
Customers track progress and redeem rewards online and in-store, without friction.
Offers based on what customers actually buy, not one-size-fits-all points.
Rewards that work across your site, app, email and store.
Members versus non-members on spend, frequency and LTV, reported monthly.
Regular member communication, with points, discounts and exclusive perks. ROI is tracked through retention, purchase frequency and customer lifetime value.
Our process
1
Goals, rules and rewards agreed with you.
2
Platform setup and member communications.
3
Campaigns to bring members back.
4
Monthly ROI reporting.
Proof
New Wave Music Radio has achieved the number one spot on Google and the number one spot in its radio genre, beating out the well-known SiriusXM radio station channel 33.
“
A great company that helps us translate likes, shares and comments into actual new business.
— Lucy S., Owner
Results
✓ Programme strategy and rules
✓ Platform setup [[name platforms]]
✓ Launch communications
✓ Monthly ROI reporting
– Platform licence fees
– Physical cards and print
Every engagement starts with the free overlap audit, so you see the opportunity before you commit. [[Confirm contract terms.]]
Doing it in-house
A typical large agency
Social ToothPaste
Programme design
Copied from a competitor
Template
Built around your margins and CAC
Measurement
Sign-ups only
Engagement
Retention, frequency and lifetime value
What does a loyalty program cost?
Setup starts at [[$X]] plus platform fees. We'll quote after a short call.
Which platforms do you use?
[[Name the loyalty platforms you use.]]
Can I see live examples?
Yes. Ask on a call and we'll walk you through current client programmes. [[confirm permission]]
How do you measure ROI?
Members against a matched group of non-members on spend, frequency and retention.
Who will I work with?
Jonathan Adam Barash, our founder, leads every project, and we work with only one client at a time. You won't be handed to a junior account manager.
How will I stay informed?
You get a shared project schedule with deadlines, a review step before anything goes live, and a monthly report. [[Confirm: weekly update call or email?]]
Do you outsource the work?
No. We do not outsource any of our SEO work, and the people you meet are the people who do the work.
Start with the audit. It's free, it takes 60 seconds, and you'll see the waste before we ask you for anything.